Terms & Conditions

1. Our service & operator

Operated by a film and video production company
Little Okawood is operated by OKAWOOD Inc. (株式会社OKAWOOD), a Japanese film and video production company. We provide production and location coordination for filming projects, including location research, local communication, and crew and equipment logistics. We do not sell sightseeing tours or standalone taxi or airport-transfer services.

We plan movement between locations as part of your production logistics, taking your schedule, crew size, luggage, and filming equipment into account. Any necessary production transport arrangements, the service providers, and who contracts with them are confirmed in the written quote before booking. Flights and accommodation for your team are booked by you. Where a service requires a licence or registration, such as passenger transport or travel arrangements, it is provided by an operator that holds that licence or registration.

Operator: OKAWOOD Inc. (株式会社OKAWOOD). Registered head office: 776-1 Enokizu, Okawa, Fukuoka, Japan. Contact: kkeihiro71@gmail.com.

2. Quotations & acceptance

The written quote identifies the services, dates, coordinator arrangements, fees, expense budget, and any agreed suppliers. We provide the applicable terms for review before you accept the quote and pay. Please confirm your acceptance in writing; merely browsing the website does not confirm a booking. Your reservation is confirmed on receipt of the required advance payment under the booking policy below. A separate signed agreement may set out expressly agreed project-specific terms, subject to mandatory law.

These terms apply to bookings agreed on or after the effective date above. Changes to this page do not unilaterally change an existing booking.

3. Booking, payment & cancellation

About our service
Little Okawood is provided by OKAWOOD Inc., a film and video production company. Our fees are for production and location coordination work. We do not sell travel packages, accommodation, or transportation as standalone services. Flights and accommodation for your team are booked by you; on request, we can recommend suitable options or introduce licensed travel and transport providers. Fuel, tolls, parking, and other out-of-pocket expenses incidental to the production are charged at actual cost.

Payment
An advance written quote and your acceptance are required. Your booking is confirmed when the package price and estimated expense budget, including a contingency allowance, have been paid in full. All quotes, invoices, payments, and refunds are in Japanese yen (JPY). Payments are made through PayPal, using a PayPal account or a credit or debit card where PayPal offers card payment; other payment methods may be agreed in your quotation. OKAWOOD pays its own PayPal transaction fees; they are not added to your invoice or deducted from any refund.

We plan within the prepaid budget so that, as a rule, no additional payment is required on site. After the shoot, actual expenses are reconciled against receipts or invoices and any unused balance is refunded. Any additional cost or change that would exceed the agreed budget requires your approval before we proceed.

Overtime & additional services
The base package is ¥120,000 per day for one English-speaking coordinator for up to 9 hours. Additional time is ¥20,000 per hour, subject to availability and prior agreement. We’ll confirm additional services and payment arrangements before work begins.

Date changes
One date change per booking is permitted at no additional rescheduling fee, provided the request is made at least 72 hours before the scheduled start time of the first shooting day. The new date must fall within six months of the original shooting date and is subject to availability. Any additional third-party costs or changes to the agreed services will be quoted for your approval in advance. Requests made less than 72 hours before the start time cannot be accepted as date changes and are treated as a cancellation by you.

Cancellation by you
Planning starts as soon as your booking is confirmed, so the package fee is non-refundable if you cancel, except where applicable law requires otherwise. No-shows are treated as cancellations. Unused prepaid expenses are refunded, less any non-refundable third-party costs you approved in advance.

Rain & ordinary weather
Shoots normally go ahead in the rain. Where possible, we’ll adjust the itinerary using indoor locations, covered spots, or rainy-day scenes. Rain and other non-severe weather are subject to the standard date-change and cancellation terms above.

Typhoons, disasters & unsafe conditions
A shoot will not proceed where an evacuation order applies, access is legally restricted, or conditions present an unacceptable safety risk. In other circumstances, including when Japan Meteorological Agency warnings are in effect, we will assess whether the shoot can proceed safely, taking into account the warnings, road and transport conditions, and access to the locations, and tell you as early as possible.

If a shoot cannot go ahead for these reasons, you can reschedule once within six months at no extra charge, subject to availability. This rescheduling is in addition to, and does not use up, the one date change available under "Date changes." If rescheduling increases third-party costs, such as location, equipment, or other production bookings, we will ask for your approval before charging the difference.

If rescheduling is not possible, or no new date can be agreed within six months, the package fee and unused expenses for the affected shooting days will be refunded, less any non-refundable third-party costs you approved in advance.

Flight disruptions
If a typhoon or natural disaster causes your flight to Japan to be cancelled or delayed so that, as confirmed by your airline’s documentation, you cannot arrive in time for the scheduled start of your shoot, the rescheduling and refund terms for typhoons and disasters above apply.

If your flight is cancelled or delayed for another reason beyond your control, such as an aircraft fault or airport closure, we will offer one complimentary rescheduling within six months, subject to availability and your airline’s documentation. If rescheduling is not possible, any refund will be considered case by case. Missed connections or changes caused by your own travel arrangements do not qualify for these exceptions. This rescheduling is in addition to, and does not use up, the one date change available under "Date changes."

Late arrival
Except for qualifying flight disruptions described above, if you arrive late, the scheduled shooting period will not automatically be extended, and no partial refund will be provided for time lost due to your late arrival. Any extension beyond the originally scheduled end time is subject to availability, prior agreement, and the overtime rate of ¥20,000 per hour.

Cancellation by us
If we cancel for a reason on our side, you can choose to reschedule, subject to availability, or receive a full refund for the cancelled services. No payment processing fees will be deducted.

If only part of a multi-day booking is affected, the relevant policy applies to that portion.

Refunds
All refunds are made in Japanese yen, normally by the original payment method, after the final expense reconciliation or cancellation is confirmed. Any difference caused by currency conversion or your card issuer’s fees is not covered.

Governing law & jurisdiction
These terms and any booking are governed by the laws of Japan. Any dispute arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the Osaka District Court as the court of first instance, except where mandatory consumer protection laws provide otherwise.

Nothing in these terms limits non-waivable statutory rights or any buyer-protection rights that apply to your PayPal transaction. Please review our Terms & Conditions and Privacy Policy before accepting a quote or making payment.

All booking times and deadlines are in Japan Standard Time (JST).